How do you cancel your mobile phone contract?
If you have decided to take the plunge and move networks or you have had enough of mobile contracts and you just want to cancel you will need to establish a few facts before you contact your provider.
Are you in or out of contract?
You need to know if you are in contract or out of contract. If you are in contract you will also need to know where you are in the contract, at the beginning middle or end?
If you have only just signed and are less than 14 days into the contract great news, contact whoever you connected with and tell them you wish to cancel (you don’t even have to give them a reason) send back the sim/ handset or both and this will cancel the agreement. You will not get to keep the number issued in this scenario and will probably have to pay for the minutes, data and text you have used.
If you have passed the 14 days and wish to cancel you should contact the network and tell them you wish to cancel, you will almost certainly have to give a minimum of 30 days notice. This is where it gets a little bit complicated, if you signed up for a 30 day rolling contract and give 30 days notice you contract will end in 30 days. If you signed up for a 12, 18, 24 or even longer contract and you give 30 days notice, 30 days or less from the end of your contract your contract will end in … 30 days! If you have more than 30 days left of your contract to run you will have to pay the remainder of your contract in full for the contract to end. For example, if you are in a 24 month contract at £30.00 per month and you are at month 20 and you give notice you will get a final bill for £120.00, 4 months at £30.00. It is very important that you pay this final bill quickly you will not have 4 months to pay, the final amount will be due for payment by the date given on the bill.
The number you need to contact each network are below, the process for moving networks and keeping your number is changing have a look at our guide mobile network PAC code changes.
Network Contact Details
You’ll find contact details for all the major networks below:
EE
Ring 150 from an EE mobile phone
Ring 079 5396 6250 from any other phone (mobile or landline)
Three
Ring 333 from a Three phone
Ring 033 3338 1001 from any other phone (mobile or landline)
O2
Ring 202 from an O2 phone
Ring 034 4809 0222 from any other phone (mobile or landline)
Virgin Mobile
Ring 789 from a Virgin Mobile phone
Ring 034 5600 0789 from any other phone (mobile or landline)
Vodafone
Ring 191 from a Vodafone phone
Ring 033 3304 0191 from any other phone (mobile or landline)
BT Mobile
Ring 150 from a BT Mobile phone
Ring 0800 800 150 from any other phone (mobile or landline)
Plusnet Mobile
Ring 500 from a Plusnet Mobile phone
Ring 080 0013 2632 from any other phone (mobile or landline)
ID Mobile
Ring 7777 from an ID Mobile phone
Ring 033 3003 7777 from any other phone (mobile or landline)
Tesco Mobile
Ring 4455 from a Tesco Mobile phone
Ring 034 5301 4455 from any other phone (mobile or landline)
Sky Mobile
Ring 033 0041 2639 from Sky Mobile handsets, or phones registered to other networks and landlines.
Giffgaff
giffgaff doesn’t offer customer support helplines. To get your PAC code, contact giffgaff via the web site our your app.
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